Solar; Journey to NetZero
After-sales request - Step 2
Written by
Xi'an Dyness Digital Energy Technology Co., Ltd
| Oct 10, 2023 8:00:00 PM
After-sales request - Step 2
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Dyness devote ourselves to responsible engineering of the safest, greenest possible future for you and your family
Step 2
——End-user And Installer Information Confirmation
Customer Type
Installer
End user
Others
Date Of Request
Contact Information
Full Name
Telephone
Country
Select country
Afghanistan
Akrotiri
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Ashmore and Cartier Islands
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Bassas da India
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Clipperton Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Democratic Republic of the Congo
Republic of the Cook Islands
Coral Sea Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Dhekelia
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Europa Island
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia
Gaza Strip
Georgia
Germany
Ghana
Gibraltar
Glorioso Islands
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Jan Mayen
Japan
Jersey
Jordan
Juan de Nova Island
Kazakhstan
Kenya
Kiribati
Korea, North
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nauru
Navassa Island
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paracel Islands
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Spain
Spratly Islands
Sri Lanka
Sudan
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tromelin Island
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands
Wake Island
Wallis and Futuna
West Bank
Western Sahara
Yemen
Zambia
Zimbabwe
Province
Email
Address
Installer Company Name
Distributor Company Name
Please ensure that all the information is right so that we can contact you to solve your problems.
Step 3
——Product Information Confirmation
Battery Type
Please select
B4850
B3
B48100
B4850C
B3C
B51100C
A48100
BX48100
BX51100
Powerbox F series
Powerbox Pro
PowerDepot H5
PowerDepot H5B
Powercube B3
Power Depot H5B
Power Depot H5A
PowerRack LV1 B4850
PowerRack LV2 B3
PowerRack LV4 B51100
Tower T series
PowerRack HV1 HV4850
PowerRack HV2 HV4875
PowerRack HV4 HV51100
RV12200
RV12100
B12M1
VB48500
VB48100
Others
Number Of System Batteries
Battery S.N
Product Installation Information Confirmation
Installation Date
Inverter Brand
Purchase Date
Inverter Model
Warranty Period
Number Of Inverter Used In The System
One - click email
Upload proof/ Invoice image upload
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Step 4
——Product Fault Information Confirmation
Dear customer, we are pleased to help you to resolve the problem!
Thank you very much for your patience and feedback, we will do our best to improve your use experience!
Main Fault Of Battey System
Please select
Battery & inverter Setup
Communication problem
Charge and discharge problem
Battery cannot turn on/off
SOC abnormal
Indicator light abnormal
Warranty Enquiry
Others
Detailed Description Of The Fault
If you have an emergency you can choose to call
+86 400 666 0655
or send an email to:
service@dyness-tech.com
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Note:
1. Each picture is less than 3MB
2. Upload up to 10 pictures
3. Up to 3 videos, each video is less than 100MB.
4. Please upload pictures including system connection, showing cable connection
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DE
German
0031 10 30 717 52-3
DEservice@dyness-tech.com
CS
Czech
0031 10 30 717 52 -4
CZservice@dyness-tech.com
DE
Spanish
0031 10 30 717 52 -5
ESservice@dyness-tech.com
EN
English
0031 10 30 717 52 -1
service@dyness-tech.com
IT
Italian
0031 10 30 717 52 -2
ITservice@dyness-tech.com
Step 2
——End-user And Installer Information Confirmation
Customer Type
Installer
End user
Others
Date Of Request
Contact Information
Full Name
Telephone
Country
Select country
Afghanistan
Akrotiri
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Ashmore and Cartier Islands
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Bassas da India
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Clipperton Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Democratic Republic of the Congo
Republic of the Cook Islands
Coral Sea Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Dhekelia
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Europa Island
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia
Gaza Strip
Georgia
Germany
Ghana
Gibraltar
Glorioso Islands
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Jan Mayen
Japan
Jersey
Jordan
Juan de Nova Island
Kazakhstan
Kenya
Kiribati
Korea, North
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nauru
Navassa Island
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paracel Islands
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Spain
Spratly Islands
Sri Lanka
Sudan
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tromelin Island
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands
Wake Island
Wallis and Futuna
West Bank
Western Sahara
Yemen
Zambia
Zimbabwe
Province
Email
Address
Installer Company Name
Distributor Company Name
Please ensure that all the information is right so that we can contact you to solve your problems.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Step 3
——Product Information Confirmation
Battery Type
Please select
B4850
B3
B48100
B4850C
B3C
B51100C
A48100
BX48100
BX51100
Powerbox F series
Powerbox Pro
PowerDepot H5
PowerDepot H5B
Powercube B3
Power Depot H5B
Power Depot H5A
PowerRack LV1 B4850
PowerRack LV2 B3
PowerRack LV4 B51100
Tower T series
PowerRack HV1 HV4850
PowerRack HV2 HV4875
PowerRack HV4 HV51100
RV12200
RV12100
B12M1
VB48500
VB48100
Others
Number Of System Batteries
Battery S.N
Product Installation Information Confirmation
Installation Date
Inverter Brand
Purchase Date
Inverter Model
Warranty Period
Number Of Inverter Used In The System
One - click email
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
DE
German
0031 10 30 717 52-3
DEservice@dyness-tech.com
CS
Czech
0031 10 30 717 52 -4
CZservice@dyness-tech.com
DE
Spanish
0031 10 30 717 52 -5
ESservice@dyness-tech.com
EN
English
0031 10 30 717 52 -1
service@dyness-tech.com
IT
Italian
0031 10 30 717 52 -2
ITservice@dyness-tech.com
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