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March 26, 2024
# Privacy Policy
By [Xi'an Dyness Digital Energy Technology Co., Ltd](https://blog.nastechsolar.com/en/author/xian-dyness-digital-energy-technology-co-ltd) · 13 minute read
Privacy Policy 
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[View all products](https://blog.nastechsolar.com/products?hsLang=en)
#### [Powerbox Pro 10.24kWh LFP](https://blog.nastechsolar.com/products/powerbox-pro?hsLang=en)
#### [Junior Box - DE 1.6 kWh](https://blog.nastechsolar.com/products/junior-box-balcony-solar-system?hsLang=en)
#### [B4850 2.4kWh LFP](https://blog.nastechsolar.com/products/b4850?hsLang=en)
#### [Tower Pro 7.68~23.04kWh LFP](https://blog.nastechsolar.com/products/tower-pro?hsLang=en)
#### [DH200F 215kWh LFP](https://blog.nastechsolar.com/products/dh200f?hsLang=en)
#### [PowerStone 76.8kWh LFP](https://blog.nastechsolar.com/products/powerstone?hsLang=en)
#### [PowerRack HV4 35.84/56.32kWh LFP](https://blog.nastechsolar.com/products/racksystem-hv4?hsLang=en)
[View Our Home Solutions](https://dyness-tech.webflow.io/products#Home-Energy-Storage-System-div)
#### [DL3.6 3.6kWh](https://blog.nastechsolar.com/products/dl3-6-2?hsLang=en)
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#### [Junior Box - DE 1.6 kWh](https://blog.nastechsolar.com/products/junior-box-balcony-solar-system?hsLang=en)
#### [BX51100 5.12kWh LFP](https://blog.nastechsolar.com/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en)
#### [A48100 4.8kWh LFP](https://blog.nastechsolar.com/products/a48100-1?hsLang=en)
#### [DL5.0C 5.12kWh LFP](https://blog.nastechsolar.com/products/dl5-0c?hsLang=en)
#### [DL5.0 5.12 kWh LFP](https://blog.nastechsolar.com/products/dl5-0?hsLang=en)
#### [PowerDepot H5B 5.12kWh LFP](https://blog.nastechsolar.com/products/powerdepot-h5?hsLang=en)
#### [B3 3.6kWh LFP](https://blog.nastechsolar.com/products/b3?hsLang=en)
#### [B4850 2.4kWh LFP](https://blog.nastechsolar.com/products/b4850?hsLang=en)
#### [Powerbox Pro 10.24kWh LFP](https://blog.nastechsolar.com/products/powerbox-pro?hsLang=en)
#### [DL3.6 3.6kWh](https://blog.nastechsolar.com/products/dl3-6-2?hsLang=en)
#### [DL2.5 2.56kWh](https://blog.nastechsolar.com/products/dl2-5?hsLang=en)
#### [DL5.0X 5.12kWh](https://blog.nastechsolar.com/products/dl5-0x?hsLang=en)
#### [Junior Box - DE 1.6 kWh](https://blog.nastechsolar.com/products/junior-box-balcony-solar-system?hsLang=en)
#### [BX51100 5.12kWh LFP](https://blog.nastechsolar.com/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en)
#### [A48100 4.8kWh LFP](https://blog.nastechsolar.com/products/a48100-1?hsLang=en)
#### [DL5.0C 5.12kWh LFP](https://blog.nastechsolar.com/products/dl5-0c?hsLang=en)
#### [DL5.0 5.12 kWh LFP](https://blog.nastechsolar.com/products/dl5-0?hsLang=en)
#### [PowerDepot H5B 5.12kWh LFP](https://blog.nastechsolar.com/products/powerdepot-h5?hsLang=en)
#### [B3 3.6kWh LFP](https://blog.nastechsolar.com/products/b3?hsLang=en)
#### [B4850 2.4kWh LFP](https://blog.nastechsolar.com/products/b4850?hsLang=en)
#### [Powerbox Pro 10.24kWh LFP](https://blog.nastechsolar.com/products/powerbox-pro?hsLang=en)
#### [DL3.6 3.6kWh](https://blog.nastechsolar.com/products/dl3-6-2?hsLang=en)
#### [DL2.5 2.56kWh](https://blog.nastechsolar.com/products/dl2-5?hsLang=en)
#### [DL5.0X 5.12kWh](https://blog.nastechsolar.com/products/dl5-0x?hsLang=en)
#### [BX51100 5.12kWh LFP](https://blog.nastechsolar.com/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en)
#### [A48100 4.8kWh LFP](https://blog.nastechsolar.com/products/a48100-1?hsLang=en)
#### [DL5.0C 5.12kWh LFP](https://blog.nastechsolar.com/products/dl5-0c?hsLang=en)
#### [DL5.0 5.12 kWh LFP](https://blog.nastechsolar.com/products/dl5-0?hsLang=en)
#### [PowerDepot H5B 5.12kWh LFP](https://blog.nastechsolar.com/products/powerdepot-h5?hsLang=en)
#### [B3 3.6kWh LFP](https://blog.nastechsolar.com/products/b3?hsLang=en)
#### [B4850 2.4kWh LFP](https://blog.nastechsolar.com/products/b4850?hsLang=en)
#### [Powerbox Pro 10.24kWh LFP](https://blog.nastechsolar.com/products/powerbox-pro?hsLang=en)
#### [DL3.6 3.6kWh](https://blog.nastechsolar.com/products/dl3-6-2?hsLang=en)
#### [DL2.5 2.56kWh](https://blog.nastechsolar.com/products/dl2-5?hsLang=en)
#### [DL5.0X 5.12kWh](https://blog.nastechsolar.com/products/dl5-0x?hsLang=en)
#### [BX51100 5.12kWh LFP](https://blog.nastechsolar.com/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en)
#### [A48100 4.8kWh LFP](https://blog.nastechsolar.com/products/a48100-1?hsLang=en)
#### [DL5.0C 5.12kWh LFP](https://blog.nastechsolar.com/products/dl5-0c?hsLang=en)
#### [DL5.0 5.12 kWh LFP](https://blog.nastechsolar.com/products/dl5-0?hsLang=en)
#### [PowerDepot H5B 5.12kWh LFP](https://blog.nastechsolar.com/products/powerdepot-h5?hsLang=en)
#### [B3 3.6kWh LFP](https://blog.nastechsolar.com/products/b3?hsLang=en)
#### [B4850 2.4kWh LFP](https://blog.nastechsolar.com/products/b4850?hsLang=en)
#### [Powerbox Pro 10.24kWh LFP](https://blog.nastechsolar.com/products/powerbox-pro?hsLang=en)
#### [Tower Pro 7.68~23.04kWh LFP](https://blog.nastechsolar.com/products/tower-pro?hsLang=en)
#### [Tower 7.10~21.31kWh LFP](https://blog.nastechsolar.com/products/tower?hsLang=en)
[View Our Commercial Solutions](https://dyness-tech.webflow.io/products#Commercial-Energy-Storage-Systems-div)
#### [PowerRack LV1 24/38.4kWh LFP](https://blog.nastechsolar.com/products/powerrack-lv1?hsLang=en)
#### [PowerRack LV2 28.8/43.2kWh LFP](https://blog.nastechsolar.com/products/rack-system-lv2?hsLang=en)
#### [PowerRack LV4 40.96/61.44kWh LFP](https://blog.nastechsolar.com/products/rack-system-lv4?hsLang=en)
#### [DH200F 215kWh LFP](https://blog.nastechsolar.com/products/dh200f?hsLang=en)
#### [PowerStone 76.8kWh LFP](https://blog.nastechsolar.com/products/powerstone?hsLang=en)
#### [PowerRack HV4 35.84/56.32kWh LFP](https://blog.nastechsolar.com/products/racksystem-hv4?hsLang=en)
#### [PowerRack HV1 21.6/36kWh LFP](https://blog.nastechsolar.com/products/powerrack-hv1?hsLang=en)
#### [PowerRack HV2 25.2/39.6kWh LFP](https://blog.nastechsolar.com/products/rack-system-hv2?hsLang=en)
#### [RV12200 2.56 kWh LFP](https://blog.nastechsolar.com/products/rv12200?hsLang=en)
#### [VB4850 2.4kWh LFP](https://blog.nastechsolar.com/products/vb4850?hsLang=en)
#### [VB48100 4.8kWh LFP](https://blog.nastechsolar.com/products/vb48100?hsLang=en)
#### [RV12100 1.28kWh LFP](https://blog.nastechsolar.com/products/rv12100?hsLang=en)
[View Our Inverter](https://www.dyness.com/products/dyne-1p-a-inverter-low-voltage-lithium-ion-battery)
#### [DYNE 3.6/5.0/6.0/8.0L-1P-A](https://blog.nastechsolar.com/products/dyne-1p-a-inverter-low-voltage-lithium-ion-battery?hsLang=en)
# Privacy Policy
Last updated: August 9,2023
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
**Interpretation
**The words of which the initial letter is capitalized have meanings defined under the following conditions.The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
**Definitions
**For the purposes of this Privacy Policy：
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either"the Company", "We", "Us" or "Our" in this Agreement) refers to Dyness Digital Energy Technology Co.,LTD, No.688, Liupu Road, Guoxiang Street, Wuzhong Economic Development Zone, Suzhou, China.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: China
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service,to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example. the duration of a page visit.)
Website refers to My Site, accessible from https://www.dyness.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collectiong and Using Your Personal Data
**Types of Data Collected
**Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Contact data: email address, contact address, contact person and phone number.
Credentials: password and check code used to authenticate and access accounts.
Statistics: data related to you, such as country, country, city, zip code, time zone and your preferred language.
Location data: data related to your device's location (the neighborhood block where it is located). We deduce the location via national addresses and postal codes.
Usage Data
Usage Data is collected automatically when using the Service.
Interaction: data regarding your usage of the Dyness ESS platform. This is provided by you when you submit search inquiries to use our products and is provided by us when errors are reported. Interaction data includes:
Device and usage data: data about your device, the products and the functions that you use, including information about your hardware and software, the performance of our products, and your settings.
Device and configuration data: data about your device, device configuration, and neighboring networks. For example, the IP address, SN, device identifiers, location and language settings, and neighboring WLAN access points of the device. Such data are used for device interaction only and not for any other purposes.
Troubleshooting and help data: data submitted when you contact Dyness ESS for help, such as authentication information and data related to your device and its corresponding products
WIFI configuration: data about your WIFI configuration. We need to access your geographic location authorization and current WIFI SSID while you use Dyness mobile application to configure WIFI. Refuse to access will limit the WIFI configuration related functions.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential
CookiesType: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
**Use of Your Personal Data
**The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
**Retention of Your Personal Data**The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
**Transfer of Your Personal Data**Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
**Delete Your Personal Data**You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.Our Service may give You the ability to delete certain information about You from within the Service.You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
**Disclosure of Your Personal Data**
****Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
**Security of Your Personal Data
**The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the proccessing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
**Usage, Performance and Miscellaneous
**We may use third-party Service Providers to provide better improvement of our Service.
Google Places:
Google Places is a service that returns information about places using HTTP requests. It is operated by Google
Google Places service may collect information from You and from Your Device for security purposes.
The information gathered by Google Places is held in accordance with the Privacy Policy of Google: [https://www.google.com/intl/en/policies/privacy/ ](https://www.google.com/intl/en/policies/privacy/)Google Analytics:
Google Analytics is a web-based analytics service. Web analytics is the process of gathering and analyzing the data related to visitors to a website. The information collected by this function includes the website a user came from (also known as the source of referral), the subpages a user has visited, the visit frequency and duration of subpages, etc. No personal data of users are collected or used throughout this process. Web analytics is mainly used for website optimization and cost-benefit analysis of Internet advertisements. The components of Google Analytics are operated by Google Inc. at 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
Baidu Maps:
We locate the neighborhood blocks where the devices are by converting the latitudes and longitudes in Google Maps to those in Baidu Maps, calling Baidu Maps' official APIs and referring to the national address and postal codes. The locations will be displayed on the map in the home page of installer, distributors, and service company. This function is only used to count the number of devices within a certain region and is not used to identify the User's exact location. Please refer to Baidu Maps' Privacy Policy at [https://lbsyun.baidu.com/index.php?title=openprivacy. ](https://www.google.com/intl/en/policies/privacy/)Google Maps:
We locate the neighborhood blocks where the devices are by calling Google Maps' official APIs and referring to the national address and postal codes. The locations will be displayed on the map in the home page of installer, distributors, and service providers .. This function is only used to count the number of devices within a certain region and is not used to identify the User's exact location. Please refer to Google Maps' Privacy Policy at [https://policies.google.com/privacy?gl=CN&hl=zh-CN. ](https://www.google.com/intl/en/policies/privacy/)Weather data:
We locate the neighborhood blocks where the devices are by calling Google Maps' positioning plug-in and referring to the national address and postal codes. Then, we call Weatherbit's official APIs to obtain the latest local weather information and display it in the platform's user interface. Please refer to Weatherbit's Privacy Policy at https://www.weatherbit.io/privacy.You may reject our request for your personal data.
You may have to provide your personal data to keep our products operational or to enjoy our services. If you choose not to provide such data, you will not be able to use our products or some services.
Children's Pricacy
Our Service does not address anyone under the age of 8. We do not knowingly collect personally identifiable information from anyone under the age of 8. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 8 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Link to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Pricacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
Email: info@dyness-tech.com
Tel: +86 400 666 0655
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Email：sales@dyness-tech.com
Sales tel: +86 400 666 0655
Service tel: +31 10 30 717 52
Address: Plant 5, No. 688 Liupu Road, Guoxiang Street, Wuzhong Economic Development Zone
DISCOVER YOUR NATURE
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PROducts
[Popular items](https://dyness-tech.webflow.io/products) [Home Energy](https://dyness-tech.webflow.io/products#Home-Energy-Storage-System-div) [Commercial](https://dyness-tech.webflow.io/products#Commercial-Energy-Storage-Systems-div) [RV Batteries](https://dyness-tech.webflow.io/products#RV-Batteries-div)
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[Residential cases](https://blog.nastechsolar.com/cases?hsLang=en) [Commercial cases](https://blog.nastechsolar.com/commercial-cases?hsLang=en) [Other ESS cases](https://blog.nastechsolar.com/other-ess-cases?hsLang=en) [Q&A](https://blog.nastechsolar.com/qa?hsLang=en)
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Contact
[Contact us](https://blog.nastechsolar.com/contact?hsLang=en) [Collaboration](https://blog.nastechsolar.com/collaboration?hsLang=en)
Email：sales@dyness-tech.com
Sales tel: +86 400 666 0655
Service tel: +31 10 30 717 52
Address: Plant 5, No. 688 Liupu Road, Guoxiang Street, Wuzhong Economic Development Zone
DISCOVER YOUR NATURE
Copyright © 2023 Dyness Digital Energy Technology Co.,LTD. All Right Reserved.
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