--- title: Richiesta post-vendita - Fase 1 description: "Richiesta post-vendita - Fase 1 [mailto:sales@dyness-tech.com](mailto:sales@dyness-tech.com) Casa Circa Dyness [Chi siamo](https://blog.nastechsolar.com/it/a/about-us?hsLang=en) [Offerte di lavoro](https://blog.nastechsolar.com/it/a/jobs?hsLang=en) [Notizie](https://blog.nastechsolar.com/it/a/news?hsLang=en) Prodotti Casi [**Casi di ESS residenziale**](https://blog.nastechsolar.com/it/cases?hsLang=en) [Casi di ESS commerciali](https://blog.nastechsolar.com/it/commercial-cases?hsLang=en) [**Altri casi di ESS**](https://blog.nastechsolar.com/it/other-ess-cases?hsLang=en) [App Monitor](http://server.dyness.com) Servizio [Centro self service](https://service.dyness.com/) [Registrazione della garanzia](https://blog.nastechsolar.com/it/sign?hsLang=en) [Download](https://blog.nastechsolar.com/it/download?hsLang=en) [DOMANDE E RISPOSTE](https://blog.nastechsolar.com/it/qa?hsLang=en) [Video di formazione](https://blog.nastechsolar.com/it/training-video?hsLang=en) Contatto [Contatto](https://blog.nastechsolar.com/it/contact?hsLang=en) [Collaborazione](https://blog.nastechsolar.com/it/collaboration?hsLang=en) [ONU](http://dyness.com) [CN](http://dyness.cn) [DE](http://dyness.com/de) [ES](http://dyness.com/es) [SA](https://www.dyness.com/it/sa) [IT](http://dyness.com/it) [US](https://www.dyness.us) Francese Norvegese Svedese Casa Circa Dyness [Chi siamo](https://blog.nastechsolar.com/it/a/about-us?hsLang=en) [Offerte di lavoro](https://blog.nastechsolar.com/it/a/jobs?hsLang=en) [Notizie](https://blog.nastechsolar.com/it/a/news?hsLang=en) Prodotti Soluzioni [**Casi residenziali**](https://blog.nastechsolar.com/it/cases?hsLang=en) [Casi commerciali](https://blog.nastechsolar.com/it/commercial-cases?hsLang=en) [**Altri casi di ESS**](https://blog.nastechsolar.com/it/other-ess-cases?hsLang=en) [App Mornitor](https://server.dyness-tech.com/) Servizio [Centro self service](https://blog.nastechsolar.com/it/warranty?hsLang=en) Firma per la garanzia [Download](https://blog.nastechsolar.com/it/download?hsLang=en) [DOMANDE E RISPOSTE](https://blog.nastechsolar.com/it/qa?hsLang=en) [Video di formazione](https://blog.nastechsolar.com/it/training-video?hsLang=en) Contatto [Contatto](https://blog.nastechsolar.com/it/contact?hsLang=en) [Collaborazione](https://blog.nastechsolar.com/it/collaboration?hsLang=en) [ONU](http://dyness.com) [CN](http://dyness.cn) [DE](http://dyness.com/de) [ES](http://dyness.com/es) [SA](https://www.dyness.com/it/sa) [IT](http://dyness.com/it) [US](https://www.dyness.us) Francese Norvegese Svedese [Casa](https://blog.nastechsolar.com/it/?hsLang=en) Prodotti Collegamento ## Gamma di prodotti [Articoli popolari](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-0) [Sistemi di accumulo energetico domestico](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-1) [Bassa tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-2) [Alta tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-3) [Sistemi di accumulo di energia per uso commerciale](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-4) [Bassa tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-5) [Alta tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-6) [Batterie per camper](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-0-data-w-pane-7) Nessun articolo trovato. ### Bassa tensione - Energia domestica ### Alta tensione - Energia domestica ### Bassa tensione - Energia commerciale ### Alta tensione - Energia commerciale ### Batterie per camper Circa [Chi siamo](https://blog.nastechsolar.com/it/a/about-us?hsLang=en) [Offerte di lavoro](https://blog.nastechsolar.com/it/a/jobs?hsLang=en) [Notizie](https://blog.nastechsolar.com/it/a/news?hsLang=en) [Prodotti](https://blog.nastechsolar.com/it/products?hsLang=en) Prodotti Soluzioni [Casi residenziali](https://blog.nastechsolar.com/it/cases?hsLang=en) [Casi commerciali](https://blog.nastechsolar.com/it/commercial-cases?hsLang=en) [Altri casi di ESS](https://blog.nastechsolar.com/it/other-ess-cases?hsLang=en) Servizio [Download](https://blog.nastechsolar.com/it/download?hsLang=en) [Registrazione della garanzia](https://blog.nastechsolar.com/it/sign?hsLang=en) [Centro self service](https://service.dyness.com/) [Monitoraggio APP](https://server.dyness-tech.com/) Monitoraggio [DOMANDE E RISPOSTE](https://blog.nastechsolar.com/it/qa?hsLang=en) [Video di formazione](https://blog.nastechsolar.com/it/training-video?hsLang=en) Contatto [Contatto](https://blog.nastechsolar.com/it/contact?hsLang=en) [Collaborazione](https://blog.nastechsolar.com/it/collaboration?hsLang=en) Torna al menu Selezione della lingua [ONU](http://dyness.com) [DE](http://dyness.com/de) [ES](http://dyness.com/es) [IT](http://dyness.com/it) [SA](https://www.dyness.com/it/sa) [US](https://www.dyness.us) [Tutti i prodotti](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-0) [Articoli popolari](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-1) [Sistemi di accumulo energetico domestico](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-2) [Bassa tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-3) [Alta tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-4) [Sistemi di accumulo di energia per uso commerciale](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-5) [Bassa tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-6) [Alta tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-7) [Batterie per camper](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-8) [Inverter](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-9) [Bassa tensione](https://blog.nastechsolar.com/en/it/warranty?hs_amp=true#w-tabs-1-data-w-pane-10) [Visualizza tutti i prodotti](https://blog.nastechsolar.com/it/products?hsLang=en) #### [Powerbox Pro 10,24kWh LFP](https://blog.nastechsolar.com/it/products/powerbox-pro?hsLang=en) #### [Junior Box - DE 1,6 kWh](https://blog.nastechsolar.com/it/products/junior-box-balcony-solar-system?hsLang=en) #### [B4850 2,4kWh LFP](https://blog.nastechsolar.com/it/products/b4850?hsLang=en) #### [Tower Pro 7,68~23,04kWh LFP](https://blog.nastechsolar.com/it/products/tower-pro?hsLang=en) #### [DH200F 215kWh LFP](https://blog.nastechsolar.com/it/products/dh200f?hsLang=en) #### [PowerStone 76,8kWh LFP](https://blog.nastechsolar.com/it/products/powerstone?hsLang=en) #### [PowerRack HV4 35,84/56,32kWh LFP](https://blog.nastechsolar.com/it/products/racksystem-hv4?hsLang=en) [Visualizza le nostre soluzioni per la casa](https://dyness-tech.webflow.io/products#Home-Energy-Storage-System-div) #### [DL3.6 3,6 kWh](https://blog.nastechsolar.com/it/products/dl3-6-2?hsLang=en) #### [DL2.5 2,56kWh](https://blog.nastechsolar.com/it/products/dl2-5?hsLang=en) #### [DL5.0X 5,12kWh](https://blog.nastechsolar.com/it/products/dl5-0x?hsLang=en) #### [Junior Box - DE 1,6 kWh](https://blog.nastechsolar.com/it/products/junior-box-balcony-solar-system?hsLang=en) #### [BX51100 5,12kWh LFP](https://blog.nastechsolar.com/it/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en) #### [A48100 4,8kWh LFP](https://blog.nastechsolar.com/it/products/a48100-1?hsLang=en) #### [DL5.0C 5,12kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0c?hsLang=en) #### [DL5.0 5,12 kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0?hsLang=en) #### [PowerDepot H5B 5,12kWh LFP](https://blog.nastechsolar.com/it/products/powerdepot-h5?hsLang=en) #### [B3 3,6kWh LFP](https://blog.nastechsolar.com/it/products/b3?hsLang=en) #### [B4850 2,4kWh LFP](https://blog.nastechsolar.com/it/products/b4850?hsLang=en) #### [Powerbox Pro 10,24kWh LFP](https://blog.nastechsolar.com/it/products/powerbox-pro?hsLang=en) #### [DL3.6 3,6 kWh](https://blog.nastechsolar.com/it/products/dl3-6-2?hsLang=en) #### [DL2.5 2,56kWh](https://blog.nastechsolar.com/it/products/dl2-5?hsLang=en) #### [DL5.0X 5,12kWh](https://blog.nastechsolar.com/it/products/dl5-0x?hsLang=en) #### [Junior Box - DE 1,6 kWh](https://blog.nastechsolar.com/it/products/junior-box-balcony-solar-system?hsLang=en) #### [BX51100 5,12kWh LFP](https://blog.nastechsolar.com/it/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en) #### [A48100 4,8kWh LFP](https://blog.nastechsolar.com/it/products/a48100-1?hsLang=en) #### [DL5.0C 5,12kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0c?hsLang=en) #### [DL5.0 5,12 kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0?hsLang=en) #### [PowerDepot H5B 5,12kWh LFP](https://blog.nastechsolar.com/it/products/powerdepot-h5?hsLang=en) #### [B3 3,6kWh LFP](https://blog.nastechsolar.com/it/products/b3?hsLang=en) #### [B4850 2,4kWh LFP](https://blog.nastechsolar.com/it/products/b4850?hsLang=en) #### [Powerbox Pro 10,24kWh LFP](https://blog.nastechsolar.com/it/products/powerbox-pro?hsLang=en) #### [DL3.6 3,6 kWh](https://blog.nastechsolar.com/it/products/dl3-6-2?hsLang=en) #### [DL2.5 2,56kWh](https://blog.nastechsolar.com/it/products/dl2-5?hsLang=en) #### [DL5.0X 5,12kWh](https://blog.nastechsolar.com/it/products/dl5-0x?hsLang=en) #### [BX51100 5,12kWh LFP](https://blog.nastechsolar.com/it/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en) #### [A48100 4,8kWh LFP](https://blog.nastechsolar.com/it/products/a48100-1?hsLang=en) #### [DL5.0C 5,12kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0c?hsLang=en) #### [DL5.0 5,12 kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0?hsLang=en) #### [PowerDepot H5B 5,12kWh LFP](https://blog.nastechsolar.com/it/products/powerdepot-h5?hsLang=en) #### [B3 3,6kWh LFP](https://blog.nastechsolar.com/it/products/b3?hsLang=en) #### [B4850 2,4kWh LFP](https://blog.nastechsolar.com/it/products/b4850?hsLang=en) #### [Powerbox Pro 10,24kWh LFP](https://blog.nastechsolar.com/it/products/powerbox-pro?hsLang=en) #### [DL3.6 3,6 kWh](https://blog.nastechsolar.com/it/products/dl3-6-2?hsLang=en) #### [DL2.5 2,56kWh](https://blog.nastechsolar.com/it/products/dl2-5?hsLang=en) #### [DL5.0X 5,12kWh](https://blog.nastechsolar.com/it/products/dl5-0x?hsLang=en) #### [BX51100 5,12kWh LFP](https://blog.nastechsolar.com/it/products/bx51100-home-energy-storage-battery-low-voltage?hsLang=en) #### [A48100 4,8kWh LFP](https://blog.nastechsolar.com/it/products/a48100-1?hsLang=en) #### [DL5.0C 5,12kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0c?hsLang=en) #### [DL5.0 5,12 kWh LFP](https://blog.nastechsolar.com/it/products/dl5-0?hsLang=en) #### [PowerDepot H5B 5,12kWh LFP](https://blog.nastechsolar.com/it/products/powerdepot-h5?hsLang=en) #### [B3 3,6kWh LFP](https://blog.nastechsolar.com/it/products/b3?hsLang=en) #### [B4850 2,4kWh LFP](https://blog.nastechsolar.com/it/products/b4850?hsLang=en) #### [Powerbox Pro 10,24kWh LFP](https://blog.nastechsolar.com/it/products/powerbox-pro?hsLang=en) #### [Tower Pro 7,68~23,04kWh LFP](https://blog.nastechsolar.com/it/products/tower-pro?hsLang=en) #### [Tower 7,10~21,31kWh LFP](https://blog.nastechsolar.com/it/products/tower?hsLang=en) [Visualizza le nostre soluzioni commerciali](https://dyness-tech.webflow.io/products#Commercial-Energy-Storage-Systems-div) #### [PowerRack LV1 24/38,4kWh LFP](https://blog.nastechsolar.com/it/products/powerrack-lv1?hsLang=en) #### [PowerRack LV2 28,8/43,2kWh LFP](https://blog.nastechsolar.com/it/products/rack-system-lv2?hsLang=en) #### [PowerRack LV4 40,96/61,44kWh LFP](https://blog.nastechsolar.com/it/products/rack-system-lv4?hsLang=en) #### [DH200F 215kWh LFP](https://blog.nastechsolar.com/it/products/dh200f?hsLang=en) #### [PowerStone 76,8kWh LFP](https://blog.nastechsolar.com/it/products/powerstone?hsLang=en) #### [PowerRack HV4 35,84/56,32kWh LFP](https://blog.nastechsolar.com/it/products/racksystem-hv4?hsLang=en) #### [PowerRack HV1 21,6/36kWh LFP](https://blog.nastechsolar.com/it/products/powerrack-hv1?hsLang=en) #### [PowerRack HV2 25,2/39,6kWh LFP](https://blog.nastechsolar.com/it/products/rack-system-hv2?hsLang=en) #### [RV12200 2,56 kWh LFP](https://blog.nastechsolar.com/it/products/rv12200?hsLang=en) #### [VB4850 2,4kWh LFP](https://blog.nastechsolar.com/it/products/vb4850?hsLang=en) #### [VB48100 4,8kWh LFP](https://blog.nastechsolar.com/it/products/vb48100?hsLang=en) #### [RV12100 1,28kWh LFP](https://blog.nastechsolar.com/it/products/rv12100?hsLang=en) [Visualizza il nostro inverter](https://www.dyness.com/it/products/dyne-1p-a-inverter-low-voltage-lithium-ion-battery) #### [DYNE 3.6/5.0/6.0/8.0L-1P-A](https://blog.nastechsolar.com/it/products/dyne-1p-a-inverter-low-voltage-lithium-ion-battery?hsLang=en) Creiamo il vostro futuro Servizio di garanzia Dyness ci dedichiamo alla progettazione responsabile del futuro più sicuro ed ecologico possibile per voi e la vostra famiglia ## Fase 1 -Dichiarazione di richiesta di assistenza post-vendita ### Gentile cliente Vi ringraziamo per aver ordinato i prodotti Dyness e ci scusiamo per gli eventuali inconvenienti causati. Per comprendere meglio la situazione, è necessario inviare le seguenti informazioni per la nostra analisi, in modo da potervi fornire una soluzione. ## NOTA PER GLI UTENTI FINALI E GLI INSTALLATORI 1. In caso di guasto della batteria, contattare il prima possibile il proprio installatore o il team post-vendita di Dyness ; non maneggiarla da soli per evitare problemi di sicurezza. ‍ 2. In tutti i casi, questo modulo deve essere compilato dall'installatore. In ogni caso, questo modulo deve essere compilato dall'installatore. Se non è possibile contattare l'installatore originale, si prega di contattare prima il centro di assistenza post-vendita locale di Dynesso di ottenere le informazioni di contatto di Dynessattraverso il nostro sito web ufficiale e di contattarci in tempo. ‍ 3. Una volta inoltrata la richiesta di assistenza post-vendita con i documenti di supporto, si riceverà un'e-mail contenente un codice di richiesta di assistenza post-vendita. ‍ 4. Dyness si riserva il diritto di rifiutare l'assistenza post-vendita in caso delle seguenti quattro situazioni: I guasti del prodotto non sono causati dalla tecnologia e dai materiali; Il prodotto viene sostituito senza il previo consenso di Dyness; Il prodotto non soddisfa le condizioni di garanzia; Le informazioni fornite non sono veritiere e valide. Ho appreso e accetto le condizioni di cui sopra. [Avanti](https://blog.nastechsolar.com/it/warranty-step-2?hsLang=en) Grazie! Il vostro invio è stato ricevuto! Oops! Qualcosa è andato storto durante l'invio del modulo. DE Tedesco 0031 10 30 717 52-3 DEservice@dyness-tech.com CS Ceca 0031 10 30 717 52 -4 CZservice@dyness-tech.com DE Spagnolo 0031 10 30 717 52 -5 ESservice@dyness-tech.com IT Inglese 0031 10 30 717 52 -1 service@dyness-tech.com IT Italiano 0031 10 30 717 52 -2 ITservice@dyness-tech.com ## Dyness Call Center dei servizi globali #### Dyness fornisce servizi di consulenza in 5 lingue a clienti in tutto il mondo IT Lingua inglese Globale 0031 10 30 717 52 -1 service@dyness-tech.com Oceania +61432582886 AUservice@dyness-tech.com IT Lingua italiana 0031 10 30 717 52 -2 ITservice@dyness-tech.com DE Lingua tedesca 0031 10 30 717 52-3 DEservice@dyness-tech.com CS Lingua ceca 0031 10 30 717 52 -4 CZservice@dyness-tech.com ES Lingua spagnola 0031 10 30 717 52 -5 ESservice@dyness-tech.com DE Tedesco 0031 10 30 717 52-3 DEservice@dyness-tech.com CS Ceca 0031 10 30 717 52 -4 CZservice@dyness-tech.com DE Spagnolo 0031 10 30 717 52 -5 ESservice@dyness-tech.com IT Italiano 0031 10 30 717 52 -2 ITservice@dyness-tech.com IT Inglese 0031 10 30 717 52 -1 service@dyness-tech.com CIRCA [Chi siamo](https://blog.nastechsolar.com/it/a/about-us?hsLang=en) [Offerte di lavoro](https://blog.nastechsolar.com/it/a/jobs?hsLang=en) [Notizie](https://blog.nastechsolar.com/it/a/news?hsLang=en) PRODOTTI [Articoli popolari](http://dyness.com/products) [Casa ESS](http://dyness.com/products#Home-Energy-Storage-System-div) [SSE commerciale](http://dyness.com/products#Commercial-Energy-Storage-Systems-div) [Batterie per camper](http://dyness.com/products#RV-Batteries-div) [Inverter](https://www.dyness.com/it/products/dyne-1p-a-inverter-low-voltage-lithium-ion-battery) Soluzioni [Casi residenziali](https://blog.nastechsolar.com/it/cases?hsLang=en) [Casi commerciali](https://blog.nastechsolar.com/it/commercial-cases?hsLang=en) [Altri casi di ESS](https://blog.nastechsolar.com/it/other-ess-cases?hsLang=en) Servizio [Centro self service](https://service.dyness.com/) [Firma per la garanzia](https://blog.nastechsolar.com/it/sign?hsLang=en) [Download](https://blog.nastechsolar.com/it/download?hsLang=en) [Video di formazione](https://blog.nastechsolar.com/it/training-video?hsLang=en) [DOMANDE E RISPOSTE](https://blog.nastechsolar.com/it/qa?hsLang=en) Contatto [Contattateci](https://blog.nastechsolar.com/it/contact?hsLang=en) [Collaborazione](https://blog.nastechsolar.com/it/collaboration?hsLang=en) Email: vendite@dyness-tech.com Vendite tel: +86 400 666 0655 Assistenza tel: +31 10 30 717 52 Indirizzo: Impianto 5, n. 688 Liupu Road, Guoxiang Street, zona di sviluppo economico di Wuzhong SCOPRIRE LA PROPRIA NATURA Copyright © 2024 Dyness Digital Energy Technology Co.,LTD. 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